When making changes to your KickoffLabs landing page, Facebook may experience a delay in updating their servers. This usually updates within 24 hours but there are steps that you can take to troubleshoot.

You may see social data not updating when:

• Testing social share buttons after a change.
• Manually sharing the page on Facebook.
• Creating a Facebook Ad within Facebook that points at your page.

Common causes for missing social data include:

• Facebook just hasn’t updated the cached version of the page.
• You are using an image format or size not supported by Facebook.
• You are testing in the page builder on a page version that isn’t published yet.
• Your signup page was not built inside of KickoffLabs. In that case you need to update the social settings for that page/site builder instead.

Resolving and testing your share settings:

First, please check that you’ve updated your Facebook Share Settings. Find our guide on this here.

Verify the settings without waiting 24 hours:

Please try running your page url link through the Facebook Debugger Tool
https://developers.facebook.com/tools/debug/

If you’re seeing the correct information in the debugger, this means that Facebook has the correct information and will update your page accordingly with its next reset.

Some helpful tips!

• Your Facebook share image should, ideally, be at least 1200px wide.
• It’s also recommended to make sure the image file name has no spaces or special characters – just keep it simple. FBshare (or similar) works great as a file name!
• Make sure your image has a solid background. Facebook doesn’t tend to like transparent images.
• If you have text on your image, make sure that less than 20% of the image is text.
• Did you just make a change? Make sure you wait about 24 hours for the change to take effect on your live page.
• Be sure to check out our in-depth post on “How to Setup High-Converting Social Share Images”.
• Click here if you need help adding social meta tags to your landing page or website (outside of KickoffLabs page designer).

Still having trouble? Send an email to support@kickofflabs.com