If you’re using your root domain for your landing pages, there is an extra step you must take when you set up your domain. In addition to adding the CNAME entry for the subdomain ‘www’, you must also add a 301 redirect which forwards your naked domain (no www) to your domain with the www. So, example.com would redirect to www.example.com
If you’re using a subdomain other than ‘www’, this step is not necessary. It is not recommended to use ‘www’ when using another subdomain.
Below you’ll find links to setting up redirects with many of the main domain providers – the destination URL or Value should always be your domain with the www (www.example.com):
Setting up forwarding with GoDaddy
Setting up a redirect with NameCheap – use @ as your Host
Setting up a redirect with cPanel – select the “Do Not Redirect www” option
Setting up a redirect with BlueHost – select the “Do Not Redirect www” option
Setting up a redirect with Google Domains – use @ as the subdomain
Setting up a redirect with 1and1
Setting up a redirect with DreamHost
Once you set up your redirect, be sure to clear your browser cache prior to testing to see if the page now works without the www.
Still having trouble? Let us know at firstname.lastname@example.org