Custom email providers and sender domains

Last reviewed: 2026-09-23

KickoffLabs dashboard has a sender-domain page, but the tested KickoffLabs campaign Emails screen does not show the old Setup → Messaging → Custom Email Provider form for SMTP, SendGrid, or Amazon SES. Do not paste provider credentials into the old dashboard flow based on archived screenshots.

Configure a branded sending domain

1. Open the account menu and select Email settings → Sender domains.
2. Select Start sender-domain setup. This opens a support request for coordinated DNS records, deliverability verification, and provider setup.
3. Follow the records and checks supplied for your account. DNS records for email sending are separate from the domain records used to host a landing page.
4. In the campaign, open Emails → Sender & compliance. Save the From name, Reply-to email, postal address, and unsubscribe footer before turning on a message.
5. Send a test from a campaign message and inspect the From address, links, and delivery result.

The sender-domain page says setup is coordinated with the KickoffLabs team. The old guide’s claims about a self-service SMTP API key and email usage are not verified for KickoffLabs dashboard. If you already use a custom provider, ask support to confirm how that configuration maps to KickoffLabs before changing it.

Need help? Email support@kickofflabs.com with your campaign URL, what you tried, and the result. Never send an API key or password.