How to Exclude Fraudulent Leads From Waitlist Count
This guide walks through how to exclude fraudulent leads from waitlist count for troubleshooting.
Strategy guide: Want the bigger campaign playbook behind this setup? Read Building a Waitlist.
If what you are offering is attractive to potential leads there will always be fraudsters finding ways to game the contest. The Exclude Fraudulent Leads From my Public Campaign Count feature enables you to hide those leads. A benefit to this would be having a more accurate count of signups displayed and giving more transparency to your loyal base.
Getting Started Excluding Fraudulent Leads From Your Public Campaign Count
Section titled “Getting Started Excluding Fraudulent Leads From Your Public Campaign Count”To get started, access your settings via the “Set-up” drop-down
Next, select **Advanced Fraud Protection ** 
in this screen you can check the box to exclude fraudulent leads from the public count. Be sure to scroll down to the end of your fraud settings to save your changes! 
**Note: **Please, bear in mind, that it can take up to 30 mins for the contest to re-score and changes to take effect. You will be able to add fraudulent leads back to the count by unchecking the box, saving changes and waiting up to 30 mins for the changes to take effect. If you have any questions, or need help, please send us an email at: support@kickofflabs.com
What to check after
Section titled “What to check after”- Confirm the setting, export, integration, or message changed where you expected in KickoffLabs.
- If this affects leads, forms, referrals, emails, or integrations, submit a fresh test lead and verify the result end-to-end.
- Save the campaign URL, test lead email, screenshots, and any error messages before contacting support.
Need help? Email support@kickofflabs.com with your campaign URL, the lead email you tested with, and a screenshot of what you expected to happen.