How waitlist rank works
A new lead joins the waitlist with the score earned by signup and any other qualifying actions. Eligible leads rank by contest score, highest first. For equal scores, the earlier lead record comes first. Points from referrals and actions can move someone ahead of a lead with fewer points. Set base scoring and actions before launch so the ranking matches your campaign rules.
If Require verification before scoring is on, test how an unverified signup appears before and after the verification email is completed. A newly created lead may briefly show a provisional rank while score processing catches up. Use the lead profile’s score and status when investigating a report.
Remove from waitlist keeps the lead record but removes leaderboard and reward eligibility; Return to waitlist restores eligibility. Leads marked as fraud are also excluded from the normal leaderboard and rewards. See waitlist removal and lead protection.
For a public launch, test at least two signups with different scores, a referral, and any verification requirement. Check the lead profiles and the published post-signup view, since the visible rank can depend on those settings.
Need help? Email support@kickofflabs.com with your campaign URL and example lead emails and ranks.