Enable CAPTCHA
This guide walks through enable captcha for troubleshooting.
KickoffLabs supports the use of Google’s Invisible Captcha as part of our Advanced Fraud Prevention (available on Business and Enterprise plans). This is a great first line of defense and is a non-invasive way of preventing robots from automatically signing up to your campaign. To enable Captcha for your campaign: From your Campaign Dashboard click Setup then All Settings from the top menu panel.

Scroll down to Fraud Options and click the “Manage Captcha” button
Check the box, “Yes, please enable captcha” and then click the “Save Captcha Settings” button. ***Please note that only suspicious traffic will need to complete the challenges. *** Still have questions? Send us a message at support@kickofflabs.com
What to check after
Section titled “What to check after”- Confirm the setting, export, integration, or message changed where you expected in KickoffLabs.
- If this affects leads, forms, referrals, emails, or integrations, submit a fresh test lead and verify the result end-to-end.
- Save the campaign URL, test lead email, screenshots, and any error messages before contacting support.
Need help? Email support@kickofflabs.com. Include your campaign URL, the test lead email, what you expected to happen, and a screenshot or short screen recording.